Can You Buy StarLine Products Online?
Find out why you shouldn't buy grey imports and use non-authorised installation services for StarLine products in the UK.
Do not buy StarLine products on the likes of eBay, Amazon, Etsy, etc., for use in the UK. These are classed as grey imports and will have no warranty and no support. Our Partners will not install products obtained through third party websites.
StarLine vehicle security products are not authorised for sale to the general public for DIY installation, online or otherwise. They can only be obtained on a ‘supplied and fitted’ basis through a network of authorised dealers, as listed at www.starlinesystems.co.uk.
Some old generation StarLine products which have been decomissioned and are no longer supplied by StarLine (i.e. 3rd, 4th, 5th generation – A93, B95, etc.) are still on sale on the likes of AliExpress. These products are more than likely counterfeit.
- StarLine products can only be obtained through a network of authorised Partner companies. If a company isn’t listed on our website, they are simply not authorised to sell/install StarLine products, period.
- StarLine products cannot be sold separately; they can only be obtained on the ‘supplied and fitted’ basis by the end-user.
- StarLine products obtained through any other source or/and fitted by a non-authorised technician (one who doesn’t hold a valid and checkable Partner ID) will not carry product warranty and will not be supported by StarLine Systems UK Ltd. or any of our Partner companies.
- Genuine StarLine products will never be sold on the likes of eBay, Amazon, Aliexpress, or any internet store (authorised Partner companies can, however, advertise the products on the ‘supplied and fitted’ basis on their own website or other third party websites).
- StarLine products imported from other countries for use in the United Kingdom (even if obtained through an authorised distributor in THAT country) will not be supported by StarLine Systems UK Ltd. or any of our Partner companies. The company has a zero tolerance policy towards 'grey imports'.
- Each genuine StarLine product carries a unique bar code through which the product can be fully traced – from the moment it is handled at the production facility to its installation on the end-user’s vehicle. The bar code also carries information as to which country the product was produced for and should be used in.
Offering counterfeit products and/or engaging in unauthorised distribution of trademarked goods, is an administrative offence and anyone engaging in or knowingly supporting such practices could face legal prosecution.
Frequently Asked Questions
If the company is not listed at www.starlinesystems.co.uk, they are not authorised to offer our products to the end-user. Do not deal with companies not listed on our website.
We do not supply our products to stockists or resellers. Genuine StarLine products can only be obtained through a network of authorised dealers, as listed at www.starlinesystems.co.uk. If you are offered a StarLine product by a company/person not listed, please let us know.
Our Partners will not install grey imports (StarLine products purchased outside of Great Britain). StarLine Systems UK Ltd. does not provide support for StarLine products imported from abroad (such products will have a non-UK serial number).
If you purchased the product in the UK, you can contact us to find out if the product’s serial number is registered in our database.
If the product comes from outside the UK, we will not be able to help you – please contact the original seller for product information and support.
Please remember that genuine StarLine products are not sold for DIY installation in the UK.
If the origins of the product cannot be traced i.e. the serial number is not registered in our database or you are unable to provide the serial number, factory warranty is void and the product is not eligible for any technical support or product updates.
If you install a StarLine product at a non-authorised company, product warranty is lost and the product is not eligible for any product support .
StarLine products designed for the United Kingdom are never sold online, and therefore it can be safely concluded that the product is either not genuine or classed as a ‘grey import’. Such products are not eligible for product support in the UK.
The product still holds its original warranty and is eligible for support, given that you are able to provide further details pertaining to the installation and/or the serial number of the product.
In such cases, one of our UK technical support persons might be able to offer support at a fee, provided that we are also able to confirm that the product is genuine and was installed by an authorised Partner in another country.
Unfortunately not. StarLine products are for professional installation only, and are only supplied to suitably trained / qualified technicians approved by StarLine UK.
The product might still carry warranty if it was purchased from an authorised distributor in another country. The seller carries the warranty, and it only applies to the country of the product’s origin (the warranty is not valid in the UK).
StarLine UK does not allow DIY installations, and products installed in this way are not eligible for support.